Craig Engstrom, Ph.D.'s Courses and Research
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Communication & Conflict

CMST 463-952 / 982
AUGUST 17-OCTOBER 11, 2020
All Sections: Online Work Completed Mondays & Wednesdays
SECTION 952: JOIN REMOTELY VIA TEAMS ON TUESDAYS & THURSDAY - 5 TO 6:15 P.M.

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Section 982: Meet in person on Tuesdays & Thursday - 5 to 6:15 p.m.
(Location: Communication Bldg., 2010)
Contact Instructor

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Despite the changes you had to make to the course for COVID, I thought it was a very enlightening and fun class. I will admit, upon registration I did not know what to expect. I am on the introverted side and have always really avoided being around others and communicating openly whether in conflict or not. I just wanted to say that I got a lot out of your class and really learned a lot about myself. I would highly recommend this class to anybody especially to those like myself who really struggle with social anxiety.

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Forestry Grad Student
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Jaime B., 2020

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Course Outline
Course Policies

Important Dates

Course Drop (with full refund) date: August 30, 2020
Course Withdrawal (with W grade) date: September 20, 2020

General Description

As described in the course catalog:
Study of sources, patterns, and outcomes of conflict in relationships within interpersonal, familial, organizational, managerial, or intercultural relationships. Emphasis on interactive, systems-level analysis of naturally occurring conflict episodes. Practice in managing conflicts, reframing, negotiation, and mediation.​

Course goals:
  • Explore the study of communication and conflict within interpersonal and organizational contexts
  • Facilitate students' ability to understand communication problems and provide theory-based solutions using lecture, discussion, group activities, case studies, and independent research
  • Practice effective communication and listening skills while engaging in creative andragogy
  • Build on learners’ prior experiences and coursework to develop skills in needed to engage in conflict more productively within a variety of contexts
  • Analyze and discuss conflicts from a variety of theoretical and practical perspectives, including power, face, climate, emotions, self-reflexivity, and styles
  • Research, analyze and develop recommendations for conflict resolution based on communication theory and approaches

Course objectives:
By the end of this course, students should be able to...
  1. Define conflict, list, and apply concepts, theories, and methods used in conflict, negotiation, and mediation;
  2. Demonstrate negotiation strategies and communication tactics, including BATNA and mirroring, used in productive negotiations and conflict de-escalation;
  3. Analyze interpersonal and organizational conflicts, use words and language associated with conflict mediation to describe these conflicts, and recommend appropriate third-party intervention;
  4. Describe and use communication techniques associated with different conflict styles and tactics
  5. Explain the role of communication, identity, and self-reflexivity in conflict management;
  6. Identify, understand, and utilize positions, interests, and goals to manage conflict in interpersonal relationships;
  7. Describe different forms of power and its relationship to interdependence as well as how power is used in interpersonal conflict; and
  8. Complete a guided conflict analysis (via case study) and prescribe conflict resolution strategies based on research-supported theory and practices

Textbooks / Reading (Required)


​​Buy on PDF4Colleges for < $20.00
You will read the book Interpersonal Conflict; you MUST have the 9th edition. 
Interpersonal conflict textbook cover

Resources

  • Textbook (Hocker & Wilmot) 
  • Select Case Studies (see D2L)
  • ​Northwester Kellogg School Dispute Resolution Resource Center
  • Harvard Program on Negotiation
  • William Ury's Website & YouTube

Pedagogy

  • Intensive reading
  • Role play
  • Case studies
  • Quizzes / Exams
  • Conflict analysis
  • Presentations
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Let's not be strangers.


Consulting

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Telephone

618.203.1997

Email

craig.engstrom[at]siu.edu

Site Terms

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Contacts
  • Home
    • Why I love D2L
  • Courses
    • CPTD Exam Prep
    • SIUC - Sp 2021 Courses
    • CMST 390/490 - Applied Communication
    • Online/Hybrid Courses >
      • CMST 101: Public Speaking
    • Course Policies (Syllabus) >
      • Writing
    • Courses Archive >
      • COM 213: Public Speaking
      • COM 220: Intro to Org Comm
      • CMST 380 Intro to Leadership and Org Comm
      • CMST 411 - Rhetorical Criticism
      • CMST 480: Biz & Org Comm Cases
      • CMST 493-19: International Films
      • CMST 480: Dynamics of Org Comm (SIUC)
      • CMST 483: Adv. Business & Org Comm
      • CMST 484: Social Media >
        • Sample SoMe Plans
        • Graduate Readings
      • COM 315: Intercultural Comm
      • COM 319: Bus and Prof Comm
      • COM 320: Org Comm
      • COM 321: Case Studies in Org Comm
      • COM 353: Intercultural Films
      • COM 490: Comm Training (Capstone)
    • Common Forms >
      • Students > Share Work
      • Students' Kind Words
      • Group Evaluation
      • Leader Evaluation
  • Resources
    • Branding
    • Craig's Video Recommendations
    • Job Hunt Resources
    • Learning Paths >
      • How to Create Vertical Videos in PowerPoint
      • Conflict Seminars: Training Guides
      • Conflict & Negotiation
    • Student Resources >
      • Blog Topics
      • How To Vids
      • Haiku Deck
    • Teaching Resources
    • Career Resources >
      • Resume Resources
      • Leveraging LinkedIn
    • Public Speaking Resources >
      • Public Speaking Resources
      • Sample Ignite Talks
      • Infographics
    • CMST Projects >
      • My Communication Story
      • Comm Posters
      • CMST Templates
    • SIU Scholarships
  • CV/Research
    • Podcasts >
      • Podcast D.J. Jeffries
      • Podcast Drew Swithin
      • Podcast Kaci Huelsman
      • Do a Podcast!
    • Communication Teacher Article
    • Journals
  • Internships/Jobs
    • CMST Internships for Credit
  • Blog/Vids
    • Blog
    • YouTube Channel
    • Webinars >
      • Past Streams - 2021
  • Contact
  • April7