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Despite the changes you had to make to the course for COVID, I thought it was a very enlightening and fun class. I will admit, upon registration I did not know what to expect. I am on the introverted side and have always really avoided being around others and communicating openly whether in conflict or not. I just wanted to say that I got a lot out of your class and really learned a lot about myself. I would highly recommend this class to anybody especially to those like myself who really struggle with social anxiety.

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Forestry Grad Student

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Jaime B., 2020

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Course Outline

Course Policies

Important Dates

Course Drop (with full refund) date: August 30, 2020
Course Withdrawal (with W grade) date: September 20, 2020

General Description

As described in the course catalog:
Study of sources, patterns, and outcomes of conflict in relationships within interpersonal, familial, organizational, managerial, or intercultural relationships. Emphasis on interactive, systems-level analysis of naturally occurring conflict episodes. Practice in managing conflicts, reframing, negotiation, and mediation.​

Course goals:

• Explore the study of communication and conflict within interpersonal and organizational contexts
• Facilitate students' ability to understand communication problems and provide theory-based solutions using lecture, discussion, group activities, case studies, and independent research
• Practice effective communication and listening skills while engaging in creative andragogy
• Build on learners’ prior experiences and coursework to develop skills in needed to engage in conflict more productively within a variety of contexts
• Analyze and discuss conflicts from a variety of theoretical and practical perspectives, including power, face, climate, emotions, self-reflexivity, and styles
• Research, analyze and develop recommendations for conflict resolution based on communication theory and approaches

Course objectives:
By the end of this course, students should be able to...

1. Define conflict, list, and apply concepts, theories, and methods used in conflict, negotiation, and mediation;
2. Demonstrate negotiation strategies and communication tactics, including BATNA and mirroring, used in productive negotiations and conflict de-escalation;
3. Analyze interpersonal and organizational conflicts, use words and language associated with conflict mediation to describe these conflicts, and recommend appropriate third-party intervention;
4. Describe and use communication techniques associated with different conflict styles and tactics
5. Explain the role of communication, identity, and self-reflexivity in conflict management;
6. Identify, understand, and utilize positions, interests, and goals to manage conflict in interpersonal relationships;
7. Describe different forms of power and its relationship to interdependence as well as how power is used in interpersonal conflict; and
8. Complete a guided conflict analysis (via case study) and prescribe conflict resolution strategies based on research-supported theory and practices

Textbooks / Reading (Required)

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You will read the book Interpersonal Conflict; you MUST have the 9th edition. 

Resources

• Textbook (Hocker & Wilmot) 
• Select Case Studies (see D2L)
• ​Northwester Kellogg School Dispute Resolution Resource Center
• Harvard Program on Negotiation
• William Ury's Website & YouTube
  

Pedagogy

• Intensive reading
• Role play
• Case studies
• Quizzes / Exams
• Conflict analysis
• Presentations