Important Dates
Registration Dates: Apr 03, 2017 to Jun 18, 2017
Course Drop (with full refund) date: April 3, 2017 to June 18, 2017
Course Withdrawal(with W grade) date: June 19, 2017 to July 2, 2017
Course Drop (with full refund) date: April 3, 2017 to June 18, 2017
Course Withdrawal(with W grade) date: June 19, 2017 to July 2, 2017
General Discription
As described in the course catalog:
Study of sources, patterns and outcomes of conflict in interpersonal relationships. Emphasis on interactive, systems-level analysis of naturally-occurring conflict episodes. Practice in managing conflicts, reframing, negotiation and mediation. Prerequisite: for undergraduates, CMST 262 or consent of instructor.
Course objectives:
By the end of this course, students should be able to...
Study of sources, patterns and outcomes of conflict in interpersonal relationships. Emphasis on interactive, systems-level analysis of naturally-occurring conflict episodes. Practice in managing conflicts, reframing, negotiation and mediation. Prerequisite: for undergraduates, CMST 262 or consent of instructor.
Course objectives:
By the end of this course, students should be able to...
- Understand the role of communication in conflict and conflict management;
- Define conflict and analyze interpersonal conflicts using a variety of theories and methods;
- Effectively engage in negotiations based on Harvard Program on Negotiation, including finding BATNA;
- Identify, understand, and utilize positions, interests and goals to manage conflict in interpersonal relationships;
- Describe different forms of power and its relationship to interdependence as well as how power is used in interpersonal conflict;
- Reflexively describe and explain self-concept and how it relates to various aspects of the communication process (this should increase awareness of one’s own patterns in interpersonal conflicts);
- Conduct an analysis of an interpersonal conflict for third-party intervention.
- Prescribe conflict resolution strategies based on interpersonal conflict theories and methodologies (as demonstrated through case study analysis).
Textbooks / Reading (Required)
You should rend the book Interpersonal Conflict and you might be able to get by with the 8th Ed. But I highly recommend the 9th in digital rent (it is the cheapest option).
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Resources
- Select Harvard Business Review Case Studies (forthcoming)
- Northwester Kellogg School Dispute Resolution Resource Center
- Harvard Program on Negotiation
- Textbook (Hocker & Wilmot)
- William Ury's Website & YouTube
Pedagogy
- Intensive reading
- Role play
- Case studies
- Quizzes / Exams
- Conflict analysis
- Presentations