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Daily Study Notes:
​8-Week Journey to the CPTD Certification

The PLan
​
​Building Personal Capability
20% of the exam; From 6/22 to 7/3

Developing Professional Capability
45% of the exam; from 7/4 to 7/28

Impacting Organizational Capability
35% of the exam, 7/28 to 8/14
Start at Beginning

Day 1 - Communication

6/23/2020

Comments

 
Picture of paper cutouts of people with speech bubbles above their head.

Building Personal Capability: Communication

These are quick notes, disregard typos please.
According to the exam content outline, the following capabilities are assessed:
  • 1.1.A - Skill in using communication strategies that inform and influence audiences. 
  • 1.1.B - Skill in applying verbal, written, and/or non‐verbal communication techniques. 
  • 1.1.C - Skill in conceiving, developing, and delivering information in various formats and media. 
Today's content I am specifically looking at exam items 1.1.A and 1.1.B

​1.1.A - Skill in using communication strategies that inform and influence audiences. 

These are the resources I reviewed and studied. Some items may be behind pay walls.
  • Influence Emotion to Motivate Action: Communication Techniques to Engage Any Audience (Video) >>www.td.org/videos/influence-emotion-to-motivate-action-communication-techniques-to-engage-any-audience
    • Key takeaways: "three types of essential conversations with employees: disciplinary, coaching, and praise. For managers as talent developers, effective communication --- including targeted, actionable feedback --- can build awareness and action toward better employee performance, and foster a transparent, open, and honest team atmosphere"; Communication should be concise, clear, compelling, credible, confident
  • Persuasive strategies: youtu.be/cFdCzN7RYbw (R. Cialdini's "Science of Persuasion"
    • Create the following conditions: Reciprocity: Give to get, Scarcity, Authority (credible), consistency, liking, consensus)
  • Delivery is presentation of instructional content and in TD circles focuses should be focused on data from evidenced-based training (pp. 312-313), avoid cognitive overloading (p. 314), and only use value-added items -- for examples graphics should be informational more than decorative. (ASTD Handbook)
  • Facilitation goal = make conversation easy. Five keys to great facilitation (ASTD Handbook, p. 324)
    • Define success
    • Prepare relentlessly
    • Start with impact
    • Engage throughout
    • Manage dysfunction
  • Excellent Article: Influence Skills for Performance Consultants >> https://www.td.org/newsletters/atd-links/influence-skills-for-performance-consultants
    • Key Quote: Kim Barnes suggests that effective influencers consider four key factors in what she labels the influence framework: the influence goal or outcome, the nature of the relationship with the target of influence, specific influence tactics or behaviors, and the situation in terms of the personal, organizational or cultural context of the influence target.

1.1.B - Skill in applying verbal, written, and/or non‐verbal communication techniques. 

Concepts from Handbook of Communication Training (amzn.to/3eA1egI):
  • Use an audience-centered approach
  • Use memorable word structures (e.g., acronyms)
  • Use Verbal immediacy technique like "us" "our", calling trainees by name, creating conversations (ask questions in polite tone)
  • Use nonverbal immediacy techniques (e.g., eye contact, smiling)
  • Draw on various forms of listening:
    • Relational: focus on emotions and feelings
    • Analytical: withhold judgement 
    • Critical: listen for evidence and facts and seek discrepancies
    • Task-oriented: look for application of ideas based on evidence
  • Trainers should aim for relational listening

General Facilitation Skills

Effective facilitation skills to do in practice (could fit both categories above):
  • Display known facts for all group members to see
  • Listen for group oriented language ("we")
  • Summarize what you hear as trainer so everyone is "on same page"
  • Emphasize areas of agreement
  • Encourage differences of opinion
  • Monitor time
  • Use the nominal-group technique for effectiveness
    • TD Resource: www.td.org/magazines/td-archive/1982/the-nominal-group-technique-applications-for-training-needs-assessment
    • General information: https://en.wikipedia.org/wiki/Nominal_group_technique

Thoughts? 

If you happen upon this information, share your thoughts with others. Also, I may also add additional information by editing this post or add more posts to the blog.
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    Author

    Hi. I am Craig Engstrom, I am posting some daily study notes as I cover each of the capabilities covered in the new Association for Talent Development's CPTD certification exam.

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  • Home
    • Why I love D2L
  • Courses
    • CPTD Exam Prep
    • SIUC - Sp 2021 Courses
    • CMST 390/490 - Applied Communication
    • Online/Hybrid Courses >
      • CMST 101: Public Speaking
    • Course Policies (Syllabus) >
      • Writing
    • Courses Archive >
      • COM 213: Public Speaking
      • COM 220: Intro to Org Comm
      • CMST 380 Intro to Leadership and Org Comm
      • CMST 411 - Rhetorical Criticism
      • CMST 480: Biz & Org Comm Cases
      • CMST 493-19: International Films
      • CMST 480: Dynamics of Org Comm (SIUC)
      • CMST 483: Adv. Business & Org Comm
      • CMST 484: Social Media >
        • Sample SoMe Plans
        • Graduate Readings
      • COM 315: Intercultural Comm
      • COM 319: Bus and Prof Comm
      • COM 320: Org Comm
      • COM 321: Case Studies in Org Comm
      • COM 353: Intercultural Films
      • COM 490: Comm Training (Capstone)
    • Common Forms >
      • Students > Share Work
      • Students' Kind Words
      • Group Evaluation
      • Leader Evaluation
  • Resources
    • Branding
    • Craig's Video Recommendations
    • Job Hunt Resources
    • Learning Paths >
      • How to Create Vertical Videos in PowerPoint
      • Conflict Seminars: Training Guides
      • Conflict & Negotiation
    • Student Resources >
      • Blog Topics
      • How To Vids
      • Haiku Deck
    • Teaching Resources
    • Career Resources >
      • Resume Resources
      • Leveraging LinkedIn
    • Public Speaking Resources >
      • Public Speaking Resources
      • Sample Ignite Talks
      • Infographics
    • CMST Projects >
      • My Communication Story
      • Comm Posters
      • CMST Templates
    • SIU Scholarships
  • CV/Research
    • Podcasts >
      • Podcast D.J. Jeffries
      • Podcast Drew Swithin
      • Podcast Kaci Huelsman
      • Do a Podcast!
    • Communication Teacher Article
    • Journals
  • Internships/Jobs
    • CMST Internships for Credit
  • Blog/Vids
    • Blog
    • YouTube Channel
    • Webinars >
      • Past Streams - 2021
  • Contact
  • April7