Building Personal Capability: Communication
These are quick notes, disregard typos please.
According to the exam content outline, the following capabilities are assessed:
1.1.A - Skill in using communication strategies that inform and influence audiences.
These are are the resources I reviewed and studied. Some items may be behind pay walls.
1.1.B - Skill in applying verbal, written, and/or non‐verbal communication techniques.
Concepts from Handbook of Communication Training (amzn.to/3eA1egI):
General Facilitation Skills
Effective facilitation skills to do in practice (could fit both categories above):
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