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Daily Study Notes:
​8-Week Journey to the CPTD Certification

The PLan
​
​Building Personal Capability
20% of the exam; From 6/22 to 7/3

Developing Professional Capability
45% of the exam; from 7/4 to 7/28

Impacting Organizational Capability
35% of the exam, 7/28 to 8/14
Start at Beginning

Day 21 - Evaluating Impact - 1

7/13/2020

Comments

 
Picture
2.8.A Knowledge of models and methods to evaluate the impact of learning and talent development solutions.​

​These are notes, so don't mind typos.
Evaluation is a multilevel, systematic method for collecting, analyzing, and interpreting data to confirm the effectiveness of talent development initiatives. 

The Kirkpatrick four-level evaluation model was first published by ASTD in 1959. Through the years, it has been refined, identifying four levels of evaluation:

Level 1: Reaction measures the degree to which participants find the program favorable, engaging, and relevant to their jobs.
Level 2: Learning measures the degree to which participants acquire the intended knowledge, skills, attitudes, confidence, and commitment.
Level 3: Behavior measures the degree to which participants apply what they learned during the program when they are back on the job.
Level 4: Results measures the degree to which targeted outcomes occur as a result of the program (Kirkpatrick and Kirkpatrick 2016).

The Phillips’s process for determining the ROI of performance yields six types of data:

Level 1: reaction and planned action
Level 2: learning
Level 3: application and implementation
Level 4: business impact
Level 5: return on investment
Intangible measures

2.8.1.11 The Balanced Scorecard Approach
Using a balanced scorecard is a way for organizations to evaluate effectiveness with more than financial measures (Kaplan and Norton 1996). This model consists of measuring effectiveness from four perspectives:

The customer perspective. Did the solution, initiative, or practice meet the customer's need or expectation?
The innovation and learning perspective. Did users gain the needed skills or knowledge?
The internal business perspective. Did the solution, initiative, or practice have an effect back on the job?
The financial perspective. Did the solution, initiative, or practice have a financial payoff?
The balanced scorecard approach involves an entire organization, not just talent development

Articles

  • What's the Difference Between Return on Expectations and Return on Investment?
  • L&D’s Struggle With Learning Evaluation
  • Leadership Development: What’s Evaluation Got to Do With It?​
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    Hi. I am Craig Engstrom, I am posting some daily study notes as I cover each of the capabilities covered in the new Association for Talent Development's CPTD certification exam.

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  • Home
    • Why I love D2L
  • Courses
    • CPTD Exam Prep
    • SIUC - Sp 2021 Courses
    • CMST 390/490 - Applied Communication
    • Online/Hybrid Courses >
      • CMST 101: Public Speaking
    • Course Policies (Syllabus) >
      • Writing
    • Courses Archive >
      • COM 213: Public Speaking
      • COM 220: Intro to Org Comm
      • CMST 380 Intro to Leadership and Org Comm
      • CMST 411 - Rhetorical Criticism
      • CMST 480: Biz & Org Comm Cases
      • CMST 493-19: International Films
      • CMST 480: Dynamics of Org Comm (SIUC)
      • CMST 483: Adv. Business & Org Comm
      • CMST 484: Social Media >
        • Sample SoMe Plans
        • Graduate Readings
      • COM 315: Intercultural Comm
      • COM 319: Bus and Prof Comm
      • COM 320: Org Comm
      • COM 321: Case Studies in Org Comm
      • COM 353: Intercultural Films
      • COM 490: Comm Training (Capstone)
    • Common Forms >
      • Students > Share Work
      • Students' Kind Words
      • Group Evaluation
      • Leader Evaluation
  • Resources
    • Branding
    • Craig's Video Recommendations
    • Job Hunt Resources
    • Learning Paths >
      • How to Create Vertical Videos in PowerPoint
      • Conflict Seminars: Training Guides
      • Conflict & Negotiation
    • Student Resources >
      • Blog Topics
      • How To Vids
      • Haiku Deck
    • Teaching Resources
    • Career Resources >
      • Resume Resources
      • Leveraging LinkedIn
    • Public Speaking Resources >
      • Public Speaking Resources
      • Sample Ignite Talks
      • Infographics
    • CMST Projects >
      • My Communication Story
      • Comm Posters
      • CMST Templates
    • SIU Scholarships
  • CV/Research
    • Podcasts >
      • Podcast D.J. Jeffries
      • Podcast Drew Swithin
      • Podcast Kaci Huelsman
      • Do a Podcast!
    • Communication Teacher Article
    • Journals
  • Internships/Jobs
    • CMST Internships for Credit
  • Blog/Vids
    • Blog
    • YouTube Channel
    • Webinars >
      • Past Streams - 2021
  • Contact
  • April7