Today, I'm reviewing the following topic/skill statement from the Content Outline
These are notes, typos likely.
What is Emotional Intelligence?
Good video Explanation w/ some Application
Definition from TD BoK >>
Emotional intelligence is the potential to monitor and accurately identify, express, and understand one's own and others' emotions and reactions. It also includes the potential to control personal emotions, use them to make good decisions, and act effectively (Mayer, Salovey, and Caruso 1998)
Four dimensions (https://www.td.org/insights/is-emotional-intelligence-the-key-to-effective-change-management)
Goleman 5 Competencies >> https://www.accipio.com/eleadership/mod/wiki/view.php?id=1835
People with High EQ can do the following:
Decision making models: https://en.wikipedia.org/wiki/Decision-making_models
Coaching and Mentoring can improve EQ
Excellent article connecting EQ/decision making to outcomes:
Here are the LOs for a course that TD offers, which suggest to me what TD professionals ought to be able to do with EQ in TD scenarios (see: https://www.td.org/education-courses/essentials-of-emotional-intelligence-for-improved-decision-making)
Observing Empathy (this is focused on child, but still good as illustrations of observing the different types of EQ.)
Source of image / research >>
Assessing parental empathy: A role for empathy in child attachment, November 2014, Attachment & Human Development, 2014, 10.1080/14616734.2014.969749
Job experience can improve ones EQ, a study of nurses:
Key point: Organizations and management nursing should implement intervention programs that promote wellbeing and satisfaction in workers during their working age. It would be of interest to train nursing professionals in such necessary competences as Empathy, Emotional Intelligence and Self-Efficacy.
Hi. I am Craig Engstrom, I am posting some daily study notes as I cover each of the capabilities covered in the new Association for Talent Development's CPTD certification exam.