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Daily Study Notes:
​8-Week Journey to the CPTD Certification

The PLan
​
​Building Personal Capability
20% of the exam; From 6/22 to 7/3

Developing Professional Capability
45% of the exam; from 7/4 to 7/28

Impacting Organizational Capability
35% of the exam, 7/28 to 8/14
Start at Beginning

Day 3 - Emotional Intelligence (EQ)

6/25/2020

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Decorative picture that reads emotional intelligence
Today, I'm reviewing the following topic/skill statement from the Content Outline
  • 1.2 Emotional Intelligence & Decision-making 

These are notes, typos likely.

What is Emotional Intelligence?

Good video Explanation w/ some Application
Definition from TD BoK >> 
​Emotional intelligence is the potential to monitor and accurately identify, express, and understand one's own and others' emotions and reactions. It also includes the potential to control personal emotions, use them to make good decisions, and act effectively (Mayer, Salovey, and Caruso 1998)
  • EQ is more determinant of success than IQ
  • Multiple intelligences = Howard Gardner >> en.wikipedia.org/wiki/Theory_of_multiple_intelligences
  • RULER = recognizing, understanding, labeling, expressing, and regulating emotions
  • Connects to 2.2.1 = Instructional design (EQ can provide an evidence-based approach, esp. in behaviorism)
  • SMEs/Trainees with high EQ can rely on a cognitivist and constructivist approach  (see image from Brandi Maynard's LinkedIn Post) 
  • It is difficult to measure EQ (because it is application of applying emotions to manage behavior​
  • Criticism: Too focused on self-assessment
Four dimensions (https://www.td.org/insights/is-emotional-intelligence-the-key-to-effective-change-management)
  1. ​Self-awareness is foundational; it enables us to be aware of our own responses and emotions.
  2. Self-management is the application of self-awareness to make more conscious decisions about how to respond.
  3. Social awareness requires paying attention to others--their feelings (stated and unstated), and being aware of context and environment.
  4. Social management applies all dimensions to have productive interactions with others.
​Note that this article suggests a connection to Change Management, with key takeaway:
  1. Mitigate stress, increase learning agility, promote employee recognition (don't undervalue!)
Three models
  1. ​Ability model = perceive, reasoning, analyze and choose, respond appropriately
  2. Mixed model =  five competencies, is called a mixed model because it mixes emotional intelligence qualities with other personality traits unrelated to either emotion or intelligence.
  3. Trait model = personality determines EQ
Goleman 5 Competencies >> https://www.accipio.com/eleadership/mod/wiki/view.php?id=1835
People with High EQ can do the following:
  1. Identify personal bias
  2. Avoid prejudice
  3. Demonstrate empathy (cognitive, emotional, and empathetic [affective]
Decision making models: https://en.wikipedia.org/wiki/Decision-making_models
  • Rational
  • Satisficing (bounded-rationality)
  • Models in TDK:
    • The Kepner-Tregoe Decision-Making Methodology = structured process for gathering, prioritizing, and evaluating information = assessment and prioritizing of risk. (Similar to Simon's Satisfincing IMHO)
    • Paired-comparison and Delphi Technique also seem to be emphasized by ATD

Application

Coaching and Mentoring can improve EQ
https://www.td.org/insights/coaching-and-mentoring-can-develop-emotional-intelligence

Excellent article connecting EQ/decision making to outcomes:
https://www.inc.com/gabrielle-bienasz/dan-pink-overwhelmed-focus-motivation-leadership.html
Here are the LOs for a course that TD offers, which suggest to me what TD professionals ought to be able to do with EQ in TD scenarios (see: https://www.td.org/education-courses/essentials-of-emotional-intelligence-for-improved-decision-making)
  • Spot emotional triggers before they happen
  • Use techniques to avoid or reduce the reaction to emotional triggers.
  • Learn to map this information for your teams to minimize bad decision making.
  • Use current tools and instruments to help teams under stress.
Training Process
  1. Assess to get a baseline
  2. Create development plan
  3. Practice skills/behaviors
  4. Which will develop resiliency ​
Observing Empathy (this is focused on child, but still good as illustrations of observing the different types of EQ.)
Source of image / research >> 

Assessing parental empathy: A role for empathy in child attachment, November 2014, Attachment & Human Development, 2014, 10.1080/14616734.2014.969749
Empathy categories from research

Job experience can improve ones EQ, a study of nurses:
https://www-ncbi-nlm-nih-gov.proxy.lib.siu.edu/pmc/articles/PMC6759937/

Key point: Organizations and management nursing should implement intervention programs that promote wellbeing and satisfaction in workers during their working age. It would be of interest to train nursing professionals in such necessary competences as Empathy, Emotional Intelligence and Self-Efficacy.
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    Hi. I am Craig Engstrom, I am posting some daily study notes as I cover each of the capabilities covered in the new Association for Talent Development's CPTD certification exam.

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  • Home
  • Courses
    • SIUC - Sp 2021 Courses
    • CMST 390/490 - Applied Communication
    • Online/Hybrid Courses >
      • CMST 101: Public Speaking
    • Course Policies (Syllabus) >
      • Writing
    • Courses Archive >
      • COM 213: Public Speaking
      • COM 220: Intro to Org Comm
      • CMST 380 Intro to Leadership and Org Comm
      • CMST 411 - Rhetorical Criticism
      • CMST 480: Biz & Org Comm Cases
      • CMST 493-19: International Films
      • CMST 480: Dynamics of Org Comm (SIUC)
      • CMST 483: Adv. Business & Org Comm
      • CMST 484: Social Media >
        • Sample SoMe Plans
        • Graduate Readings
      • COM 315: Intercultural Comm
      • COM 319: Bus and Prof Comm
      • COM 320: Org Comm
      • COM 321: Case Studies in Org Comm
      • COM 353: Intercultural Films
      • COM 490: Comm Training (Capstone)
    • Common Forms >
      • Students > Share Work
      • Students' Kind Words
      • Group Evaluation
      • Leader Evaluation
  • Resources
    • Blog
    • Branding
    • Craig's Video Recommendations
    • Job Hunt Resources
    • Learning Paths >
      • How to Create Vertical Videos in PowerPoint
      • Conflict Seminars: Training Guides
      • Conflict & Negotiation
    • Student Resources >
      • How To Vids
      • Haiku Deck
    • Teaching Resources
    • Resume Resources
    • Public Speaking Resources >
      • Public Speaking Resources
      • Sample Ignite Talks
      • Infographics
    • CMST Projects >
      • My Communication Story
      • Comm Posters
      • CMST Templates
    • SIU Scholarships
  • CV/Research
    • Podcasts >
      • Podcast D.J. Jeffries
      • Podcast Drew Swithin
      • Podcast Kaci Huelsman
      • Do a Podcast!
    • Communication Teacher Article
    • Journals
  • Internships/Jobs
    • CMST Internships for Credit
  • Webinars
    • Past Streams - 2021
  • Contact