Day 45: Performance Improvement - 2

3.5.D Skill in conducting analysis of systems to improve human performance, for example determining how
organizations learn, closing knowledge or skill gaps, and addressing human factors issues.
3.5.E Knowledge of theories, models, and principles of human performance improvement.

Performance improvement is a results-based, systematic process used to identify the model of successful performance, uncover performance problems, analyze influences, select and design actions, manage workplace solutions, measure results, and continually improve performance within an organization.

The purpose of performance improvement is to boost organizational results by strengthening individual and organizational performance.

Key terms:

• Clients
• Key performers
• Standard performers
• Stakeholders
• Target job

ATD Approach
Step 1. Business Analysis is the most important part of the model. 
Step 2. Performance and Key Performer Analysis identifies and clarifies the problem or performance gap by focusing on three areas: desired performance state, actual performance state, and the gap between the two. 
Step 3. Influence Analysis identifies the factors contributing to the performance gap. 
Step 4. Solution Selection 
Step 5. Solution Planning and Implementation

Rummler-Brache’s Nine Box Model
https://hptmanualaaly.weebly.com/rummlers-model.html

Resource and good read for TD members (free with membership): ​https://www.td.org/td-at-work/fundamentals-of-hpi

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